Conflict Resolution Training for the Classroom

What Every ESL Teacher Needs to Know
Barrie J. Roberts


This e-single is designed for ESL instructors without any background in conflict resolution (CR) who teach intermediate to advanced ESL courses in college, university, graduate programs, and IEPs. Whether your focus is language or content or both, this book will help you find your own special blend so that you can provide your students with valuable negotiation and mediation skills along with their English.

The author is an experienced ESL teacher, lawyer, mediator, Alternative Dispute Resolution (ADR) Administrator for southern California Superior Courts. She has used these activities in a variety of ESL settings and courses (from IEPs to LLM programs) and with students from all over the world. She wrote this book to inspire other ESL teachers to add CR approaches to their activities, lessons, and courses. 

Following an introduction to conflict resolution (in a nutshell), this e-single shows how much of the teaching of CR is similar to teaching ESL. Also included are:
  • ways to apply negotiation and mediation to ESL activities
  • a discussion of conflict styles and how to prevent and resolve conflicts (through a focus on active listening)
  • specific types of role-plays to address conflicts
  • how to design successful CR + ESL activities that can be applied to EAP and CBI contexts
  • a list of resources and sample syllabi
  • commonly asked questions 


Product Details

Available for sale worldwide

  • Ebook
  • 2020
  • Available
  • 978-0-472-12687-3

  • Kindle Single

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  • $3.99 U.S.

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  • conflict resolution, conflict styles, mediation, mediation as a second language, negotiation, principled negotiation, social justice, nonviolent communication, communication styles, communication skills, critical thinking, active listening, second language acquisition, empathy, curriculum design, speaking skills, task-based learning, English for Academic Purposes, rapport in the classroom, role-playing, content-based instruction, online dispute resolution, cross-cultural communication